99.9% Uptime guarantee

Based on you 99.9% guarantee, you are allowed 44,64 ((31x24x60)*0.1%) minutes of downtime.
I have compiled the list of the known downtimes of my website.
On following chart I have listed downtimes for various months based on the sending ticket sending and response.

Here is the legend of the downtimes that will be used for all my charts:
Full: Unable to access the website.
? Full: Unable to access the website at the moment of ticket sending but the issue was gone already before the staff checked.
DB: Unable to connect to databases and cpanel.
? DB: Unable to connect to databases and cpanel at the moment of ticket sending but the issue was gone already when the staff checked.
Total Full: “Full” + “? Full”; maximum logged amount of time of complete downtime.
Total DB: “DB” + “? DB”; maximum logged amount of time of database downtime.
Total Safe: “Full” + “DB”; minimum logged amount of downtime for the website.
Total: “Full” + “? Full” + “DB” + “? DB”; maximum logged amount of downtime for the website.

Even though I write maximum logged amount of time, it is not necessarily the real maximum as I’m not constantly checking if my website is up and therefore the downtime might have started way before the support ticket was sent.

List of the timestamps of support tickets:
http://zodiac.ffhacktics.com/ticket_list.png

Downtime per month:
http://zodiac.ffhacktics.com/table.png

Even if you consider that a database only downtime isn’t considered as a real downtime for the guarantee, my website has an uptime way below 99.9%. The chart doesn’t count the 3 days downtime because of my 8 hours late payment.

Diagram
http://zodiac.ffhacktics.com/diagram.png

Lately the amount of downtime and their length became insane. I am a patient man, and let it go the past months. But now my users are constantly asking me to move to a new server because they can’t stand the massive downtimes anymore. Just look at September: we’re the 7th today and it doesn’t include today’s downtime.

I am not satisfied. I barely use 1/6th of my allowed web space and 1/3rd of my allowed bandwidth. I know when my website is down: I always ask other people and use external websites that checks the uptime of my website. I know more than enough how servers work to know when my website is up or not.

I don’t really like to be constantly spamming support tickets, but it’s the only way I found to up my website again. I’ve been with free byethost before moving to iipanel and had less downtime, and never had to send a support ticket the whole time.
If this issue is not fixed within the next 30 days, I will move to another host.

I’m not asking for 99.9% uptime, I just want it to be acceptable. Right now it’s extremely ridiculous.